Responsibilities
- Provide technical support through tickets, emails, chats, and phone calls, ensuring timely and professional customer service.
- Troubleshoot and resolve domain, DNS, hosting, SSL, email, website, server, and cloud-related issues.
- Manage and maintain hosting platforms, control panels, Linux/Windows servers, VPS, and cloud services.
- Investigate technical issues, perform root-cause analysis, and escalate complex cases with proper documentation.
- Prepare technical reports, incident records, customer documentation, and knowledge-sharing materials.
- Support system and billing operations, coordinate with internal technical teams, and assist junior team members when required.
Requirements
- Minimum 2–4 years of experience in technical support, hosting, system administration, cloud services, or a related field.
- Strong practical knowledge of domains, DNS, web hosting, VPS, cPanel/WHM, Plesk, and server management.
- Good understanding of Linux, Windows Server, Apache, Nginx, IIS, PHP, databases, and SSL/TLS.
- Knowledge of networking, email protocols, security, virtualization, cloud computing, backup, and monitoring.
- Good English communication, technical documentation, problem-solving, and customer service skills.
- Strong sense of responsibility, teamwork, and willingness to learn, with the ability to work independently and handle technical issues under pressure.
Other Information
- Salary: MMK 1,000,000 + Other Benefits
- Working Days: Monday to Friday (8:30 AM to 5:30 PM)
- Off Days: Saturday, Sunday & Public Holidays
- Working Location: Hlaing, Yangon.
If you are interested in this job, please email your resume to hr@achievecareermyanmar.com or call 09454962773 for other information.