Project Operations Manager (For a Leading Technology Platform)

Key Responsibilities

Act as the ultimate go-to person in Myanmar for any new product, service, or feature deployment across the Grab platform.
Own end-to-end go-to-market (GTM) execution for product rollouts, including local testing, operational readiness, training, and post-launch monitoring.
Translate regional product roadmaps into locally actionable execution plans tailored to Myanmar’s market landscape.
Plan, lead, and execute multi-faceted projects on time and within budget constraints.
Work closely with country leadership (Ops, Tech, Marketing, Comms, Engagement and Support Function ) and regional product management teams across Southeast Asia.
Establish clear project timelines, monitor milestones, manage risk mitigation strategies, and report performance metrics to Country Head.
Map, design, and continuously optimize end-to-end operational workflows for both Mobility (Rides) and Food/Deliveries verticals.
Standardize operating procedures for driver onboarding, merchant integration, fulfillment, and customer support resolution loops.
Identify operational bottlenecks and implement data-driven improvements to increase platform efficiency and user satisfaction.
Serve as the primary liaison aligning business goals between local country stakeholders and regional tech/product teams.
Manage expectations, facilitate issue resolution, and drive consensus across matrixed teams under tight deadlines.
Conduct training sessions and change management for local operational teams prior to major feature launches.

Requirements

Bachelor’s Degree in Business Administration, Engineering, Operations, Management, or a related discipline.
Minimum 6 years of experience in Project Management, Product Operations, Strategy & Operations, or Management Consulting.
Background in Tech/E-commerce, Banking, Tech Logistics, Telco, or On-Demand platforms is strongly preferred.
Proven experience planning and delivering complex, cross-functional projects on schedule and within budget using structured frameworks (e.g., Agile, Scrum, Waterfall).
Exceptional capability to influence and build consensus among local, regional, technical, and non-technical teams.
Hands-on experience mapping user journeys, designing fulfillment processes, and optimizing supply/demand operations in fast-paced environments.
Strong capability to dissect root causes of operational friction, leverage data, and deploy pragmatic fixes quickly.
Flawless written and verbal communication skills in English and Burmese (essential for local ground operations and regional team reporting).

Other Information

If you are interested in this job, please email your resume to acm@achievecareermyanmar.com or call 09 426534140 for other information.

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