Hotel Operations & Contracting Manager (For a Local Group of Companies)

Main Responsibilities

Lead and oversee the daily operations of the hotel reservation and contracting team,
Serve as the primary point of contact for key partners
Manage hotel arrangements for internal corporate travel, ensuring cost efficiency and employee satisfaction.
Oversee payment processes and ensure timely collection from walk-in and corporate clients for all bookings.
Ensure accurate and timely data input into the Procon system for new hotel partnerships and daily booking records.
Monitor service delivery standards and handle escalated customer complaints, ensuring timely and satisfactory resolution.
Train, Guide, and support team members to improve performance, customer service, and operational efficiency.
Review rate parity reports provided by the BI team to ensure competitive pricing across OTAs.
Prepare and manage refund requests via the CRM system, ensuring accurate tracking and timely processing.

Job Requirements

Bachelor’s degree in Hospitality, Business Administration, Tourism Management, or a related field.
Minimum 3-5 years of experience in hospitality, or contracting, with at least 1-2 years in a supervisory or managerial capacity.
Excellent negotiation and contract management skills.
Strong problem-solving ability, especially in handling complex or escalated customer issues.
Proficiency in MS office (Word, Excel, PowerPoint) and operation/ reservation software (experience with Procon system is an advantage)
Fluency in English.

Other Information

If you are interested in this job, please email your resume to apply@achievecareermyanmar.com or call 09409817788 for other information.

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