Job Descriptions
- Oversee service calls and implementation in time.
- Prepare spare part purchasing order for aftersales service.
- Consult expense budget should be align with sold out quantity and warranty policy.
- Oversee the actual expense and risk.
- Set up internal service teams’ number due to area requirement and delegate job to the teams.
- Oversee customer service and technology solutions by closely working with suppliers, internal teams (Sales, procurement and logistics teams) and technicians.
- Build the compliance of the standards in the repairs and ensuring a good customer feedback and satisfaction.
- Provide Technical knowledge sharing to internal and service network and attend technician seminars.
- Continue to improve the Service policy, systems and processes base on product nature and supplier agreement.
- Focus on product quality and product development, service network improvement, call center management, spare part support.
- Report directly to Head of Operation in weekly, monthly and annual.
Requirements
- Bachelor of Mechanical Engineering (or) B. Tech – Mechanical.
- At least 7 years of relevant Home Appliance aftersales service and management experience.
- Must have certificate or diploma in Sales Management field.
- Strong in communication, leadership and team building skills.
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment.
Other Information
- Salary: 2,500,000 MMK
- Working Days: Monday to Saturday
- Working Location: Yangon
If you are interested in this job, please email your resume to apply@achievecareermyanmar.com or call 09970178877 for other information.