Export Customer Service (For a Logistics Company)

Job Descriptions

Respond promptly to customer inquiries via email, phone, or other communication channels, providing accurate information and assistance regarding export processes, product availability, pricing, and shipment status.
Proactively follow up with customers to ensure satisfaction with products and services.
Address and resolve any complaints or concerns in a professional and timely manner, striving to exceed customer expectations.
Receive and process export orders, ensuring accuracy in documentation, pricing, and shipment details.
Coordinate with internal teams to facilitate timely order fulfillment.
Track shipments and address any issues that may arise during the operation process.
Strictly follow company’s guidelines and policies.
Ensure to follow company SOP.
Track the percentage of export documentation errors, such as inaccuracies in invoices, packing lists, or customs declarations.
Prepare and maintain export documentation, including invoices, packing lists, shipping labels, and customs declarations, ensuring compliance with international trade regulations and customer requirements.
Stay up-to-date with export regulations, trade agreements, and customs requirements to ensure legal compliance in all export transactions.
– Identify areas for process improvement and efficiency gains in export operations.
Implement best practices and contribute to the development of standardized procedures to enhance customer service and streamline export processes.

Requirements

Bachelor’s Degree in Logistics and Supply Chain Management or Business Management.
Must have at least 1-3 years of experience in logistics industry (forwarder, shipping company).
Familiar with Myanmar market.
Have knowledge base in Logistics industry, international trade regulations, INCO terms, freight forwarding, comercial contract, seafreight/airfreight, logistics associations; customs procedures preferred.
Have good understanding about Logistics trend.
Customer-centric mindset with a proactive approach to problem-solving and a commitment to delivering exceptional service.
Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks simultaneously in a fast-paced environment.
Interpersonal skills & presentation skills, ability to build relationships.
Good negotiation and communication skill; Excellent problem-solving & analysis skills.
Prior experience in export customer service, international sales, or logistics coordination highly desirable.
Good in writing and speaking English.

Other information

If you are interested in this job, please email your resume to apply@achievecareermyanmar.com or call 09970178877 for other information.

Job Opportunities