Job Descriptions

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” and go off “scripts” when necessary, in handling different topics about company’s products and services.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• Any Bachelor’s degree or Diploma.
• Must have knowledge in using Applications and Softwares.
• Must have previous experience in a customer support role.
• ERP Support experience is preferred.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Other information

• Salary: MMK 400,000
• Benefits : Lunch Provided
• Working Days: Monday to Saturday (9:00 AM to 5:00 PM)
• Off Days: Sunday & Public Holiday, Sat Alternate
• Working Location: Kamayut Township; Yangon

If you are interested in this job, please email your resume to apply@achievecareermyanmar.com or call 09970178877 for other information.