Job Descriptions
- First point of contact for customers.
- Supports and initiates follow-up actions by contacting customers.
- (Re) negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.
- Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information.
- Manages records and handles all customer requests and incoming orders in line with company policies and procedures.
- Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems.
- Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible, by actively solving problems/complaints.
- Provides support to customers on the most common standard problems, questions, complaints, etc.,
- Monitors progress of delegated or escalated problems/complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in system.
- Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change /optimization of the department.
- Communicates with clients and informing them about solutions to problems/complaints. Explains options on alternative products. Informs managers on complex problems/complaints.
- Handles daily delivery scheduling for outbound transport by coordinating with warehousing department and arranging delivery truck with trucking service provider.
Requirements
- Any Bachelor Degree.
- Can communicate English language (4) skills.
- At least 4 years experiences in Customer Service field and at least 1 year Customer Service experience in Factory Industry.
- Knowledge and understanding of procurement policy and procedure and to demonstrate compliant Prefer to have experience in using ERP (SAP) software.
- Proficient in Advance Excel, MS Office Word & Power point.
- Effective interpersonal, negotiation and communication skills.
- Good oral and written communication skills in English language.
Other informations
- Salary: Up to MMK 1,000,000
- Benefits: Ferry Provided & Other Allowances
- Working Days: Monday to Friday (9:00 AM to 5:00 PM)
- Off Days: Saturday, Sunday & Public Holidays
- Working Location: MICT park ;Yangon
If you are interested in this job, please email your resume to hr@achievecareermyanmar.com or call 09454962773 for other information.