Customer Service Executive (For a Foreign Logistics Company)

Job Descriptions

Provide accurate, valid, and complete information to customers, ensuring customer satisfaction.
Committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise.
Prioritization of orders and adjusting of schedules to ensure customer priority
requirements are met.
Maintain strong relationships with customers and handle inbound/outbound calls to customers regarding all activities.
Stay up-to-date on product and service information, as well as relevant industry
developments.
Handling service requests via various communication channels.
Record all conversations with customers with details of inquiries or complaints and action steps that were taken and perform reporting/analyzing and creating for the required process.
Collaborate with internal teams to address customer needs and improve overall services delivery.
Provide routine reports to appropriate managers about achievements and improvements planned to address prevalent deficiencies.
Performs other responsibilities and duties periodically assigned by the director.

Requirements

Bachelor’s degree in Business, Logistics, or a related field.
At least 2 years of experience in customer service within the logistics industry (must be).
Respond actively to customer inquiries.
Computer & Digital Literacy.
Excellent attention to detail, organizational skills, and ability to work under pressure.
Strong communication skills and ability to collaborate effectively with cross-functional teams and external stakeholders.

Other information

If you are interested in this job, please email your resume to apply@achievecareermyanmar.com or call 09970178877 for other information.

Job Opportunities