Responsibilities

1. Responsible for managing customer/shipper escalation on social media platforms
2. Liaise with relevant stakeholders to meet and exceed customer expectations
3. Provide appropriate solutions and alternatives within the appropriate timeframe and ensure excellent service standards
4. Monitor pickup and deliveries of key shippers to ensure excellent service standards
5. Manage customer experience team, from discipline to scheduling through SOP and work instructions
6. Set objectives, analyze key metrics, ensure that the company goals are met and provide reliable, efficient support for customers
7. Proactively train, evaluate and motivate team members to provide excellent service to customers – Ensure smooth running of operations and guarantee completion daily

Requirements

1. Bachelor’s degree in any field
2. A minimum of 5 years’ proven experience in customer service management position
3. Willing to engage in productive conflict resolution with key partners
4. Able to work in a fast-paced environment
5. Managing enquiries and feedback with tact and professionalism
6. Be resourceful and resolve challenges arising from daily operations
7. Able to multitask, prioritize and manage time effectively
8. Outstanding written and verbal communication skills – Excellent leadership and interpersonal skills

Other Information

1. Salary: 800,000 ~ 1,200,000 MMK
2. Working Time: 8:30AM to 5:30PM
3. Off Days: Sat (Alternate) ,Sunday
4. Working Location: Pyi Gyi Takhon Township, Mandalay

If you are interested in this job, please email your resume to acm@achievecareermyanmar.com or call 09426534140 for other information.