Aftersales Service Manager (For Well-established Local Group of Companies)

Posted on: 24 Jul 2023


  • Implement and enforce operating policies and standards to maintain control of all aftersales administration functions effectively
  • Assist in the recruitment and management of new employees under the guidance of the Head of Sales
  • Collaborate and communicate with sub-departmental managers within the Sales department to address and resolve topical issues promptly
  • Ensure the aftersales team consistently delivers the best customer service and maintains high service standards
  • Provide accurate and timely aftersales performance information to the Head of Sales to facilitate decision-making
  • Strategically increase the customer base and identify prospects for future growth
  • Develop and nurture strong, long-lasting customer relationships
  • Meet service targets, including customer satisfaction and turnaround time
  • Identify and secure customers and opportunities that generate strong margins and recurring revenue
  • Plan and allocate technicians’ work based on their skills, expertise, and experience
  • Supervise and support technicians to ensure repairs are completed to the desired standard
  • Collaborate with management to address training needs and experience requirements of the workshop team, assigning tasks accordingly
  • Ensure the team has a comprehensive understanding of all policies, procedures, and processes related to After Sales Service and Delivery and Assembly
  • Ensure the technical competence of repair personnel and efficient repair processes, along with timely and accurate data reporting
  • Handle technical support escalations for both internal and external clients
  • Ensure warranty and repair work complies with manufacturer and company standards
  • Lead and develop the competence of the After Sales teams in alignment with the company’s long-term strategy, overcoming design challenges within cost, quality, and performance constraints
  • Prioritize a safe working environment and enforce compliance with health and safety regulations
  • Represent the Aftersales area of the business on the Senior Management team effectively


  • Possess an Engineering Degree or Diploma in the Electrical & Mechanical field
  • Demonstrate relevant aftersales and sales experience in the Consumer Electronics industry
  • Bring 3-5 years of valuable experience as an Aftersales Service Manager
  • Exhibit a strong drive for results and unwavering determination to deliver as per the established plans
  • Demonstrate expertise in implementing process improvements and driving efficiency enhancements
  • Display excellent communication skills and the ability to interact effectively across various organizational levels
  • Preferably, have experience in Repair Operations, which is highly advantageous

Other Information

  • Salary: 1,500,000 MMK + Ferry & Lunch provided
  • Working Days: Monday to Saturday (8:30AM to 5PM)
  • Off Days: Sunday & Public Holidays
  • Working Location: Tharketa Township, Yangon

If you are interested in this job, please email your resume to or call 09970178877 for other information.

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Last modified: July 24, 2023
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