Responsibilities

• Implement and enforce operating policies and standards to maintain control of all aftersales administration functions effectively
• Assist in the recruitment and management of new employees under the guidance of the Head of Sales
• Collaborate and communicate with sub-departmental managers within the Sales department to address and resolve topical issues promptly
• Ensure the aftersales team consistently delivers the best customer service and maintains high service standards
• Provide accurate and timely aftersales performance information to the Head of Sales to facilitate decision-making
• Strategically increase the customer base and identify prospects for future growth
• Develop and nurture strong, long-lasting customer relationships
• Meet service targets, including customer satisfaction and turnaround time
• Identify and secure customers and opportunities that generate strong margins and recurring revenue
• Plan and allocate technicians’ work based on their skills, expertise, and experience
• Supervise and support technicians to ensure repairs are completed to the desired standard
• Collaborate with management to address training needs and experience requirements of the workshop team, assigning tasks accordingly
• Ensure the team has a comprehensive understanding of all policies, procedures, and processes related to After Sales Service and Delivery and Assembly
• Ensure the technical competence of repair personnel and efficient repair processes, along with timely and accurate data reporting
• Handle technical support escalations for both internal and external clients
• Ensure warranty and repair work complies with manufacturer and company standards
• Lead and develop the competence of the After Sales teams in alignment with the company’s long-term strategy, overcoming design challenges within cost, quality, and performance constraints
• Prioritize a safe working environment and enforce compliance with health and safety regulations
• Represent the Aftersales area of the business on the Senior Management team effectively

Requirements

• Possess an Engineering Degree or Diploma in the Electrical & Mechanical field
• Demonstrate relevant aftersales and sales experience in the Consumer Electronics industry
• Bring 3-5 years of valuable experience as an Aftersales Service Manager
• Exhibit a strong drive for results and unwavering determination to deliver as per the established plans
• Demonstrate expertise in implementing process improvements and driving efficiency enhancements
• Display excellent communication skills and the ability to interact effectively across various organizational levels
• Preferably, have experience in Repair Operations, which is highly advantageous

Other Information

• Salary: 1,500,000 MMK + Ferry & Lunch provided
• Working Days: Monday to Saturday (8:30AM to 5PM)
• Off Days: Sunday & Public Holidays
• Working Location: Tharketa Township, Yangon

If you are interested in this job, please email your resume to apply@achievecareermyanmar.com or call 09970178877 for other information.