Job Descriptions
- Ensuring compliance with brand standards & other statutory requirements and achievement of aftersales turnover in terms of labor & parts revenues.
- Guiding a team members of After Sale & Service & Assembly for ongoing & action plan for After Sales Teams.
- Establishing new service network as per sales volume for Myanmar Region by developing local Technicians as OUT SOURCED SERVICE CENTERS for Service Support and PARTS RESELLERS for Parts support.
- Implementation of common process at all branches in terms of Skill, Systems, processes and identifying gaps and providing best solutions.
- Monitoring the spare parts & work orders through KERRIDGE System, providing technical support to the clients and escalating issues.
- IRU management system handling, parts approval, claim submission process, failed parts recovery and Audit management to JD on monthly basis.
- Organizing customer clinic & service campaigns on monthly basis, enhancing customer satisfaction matrices through on-time delivery of spare parts and monitoring customer complaints & warranty/IRU issues.
- Performing PDI & installation monitoring on daily basis with 5S implementation at shop floor & maintaining the Response time with in 8hrs & fix issues <24hours.
- Alerting JD team for critical issues through EDPR (early detection and process resolution process) and getting right solution.
- Submits all service warranty/ IRU and Product Improvement Program claims within the required time frame to receive maximum credit.
Requirements
- Any Graduate.
- Minimum 5 Years experience in related field.
- Who can travel at Yangon and Mandalay.
Other information
- Salary: Negotiable
- Working Location: Yangon , Mandalay .
If you are interested in this job, please email your resume to hr@achievecareermyanmar.com or call 09454962773 for further information.