Head of Customer Service( For International Company/ With Attractive Salary )

Posted on: 3 Oct 2017

Responsibilities

  •  Manage the development and implementation of operational strategies for Customer Service Management. Provide strong leadership, vision, insight and motivation and translates strategies and goals to developing Customer Service best practices to ensure clear line of sight between individual processes and organizational performance
  • Ensure policies are implemented and department goals and objectives are communicated. Minimize barriers for customer service excellence, expedient decision-making and teamwork. Oversee the execution of customer service strategies
  • Define and manage the front line performance management process in the customer service area. Lead the development and implementation of the required performance management tools & development of a performance management process
  • Act as a Team Leader in area of problem-solving activities that establish an atmosphere of mutual respect by encouraging a diversity of opinions, values and perspectives to further enhance administrative processing results, associate job satisfaction, performance and Corporate brand image
  • Continually evaluate the performance levels in the Customer Service area, partners, outsourcing company to develop performance improvement action plans, as needed to meet company needs and objectives
  • Ensure that all subordinates are working effectively and following all technical and company service processes as well as ensure that proper notification/ escalation of service activities are followed as related by company policies
  • Perform vendor reviews to ensure as compliance and process management with Business Operations and team members

Qualifications

  • Bachelor’s degree holder
  • Minimum 10 years of progressive experience in depth operational management, performance and quality improvement
  • Solid experience and be able to analyze and review data regarding various customer issues to serve as the primary contact for the company regarding customer service issues align with standardized business
  • Experience in vendor selection, contract negotiation and management
  • Understanding of customer-oriented business with high service minded
  • Willing to work in multitasking and problem-solving on spot and deadline driven environment
  • Process driven with strong leadership skills
  • Ability to effectively interact with all internal stakeholders involved in providing Myanmar Nationality only
  • An attractive remuneration package commensurate with experience and ability will be offered to the successful candidate

 

Interested candidates, please send your CV in MS word format with PHOTO to apply@achievecareermyanmar.com

Apply Now
Kyaw
Last modified: October 3, 2017