Front Office Manager at 4 star Hotel (Ngwe Saung)

Posted on: 19 Nov 2019

Job Description

  • Plays an active role in the selection, training and performance review of all Front Office
    personnel.
  • Schedules the work of the Front Office staff and supervises their workload during shifts
    & Maintains master key control.
  • Oversees the hotel reservation system to ensure smooth operation including OTA.
  • Check the room allocation done by the Asst. FOM or the supervisor.
  • Evaluates the job performance of each front office employee.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Updates group information. Maintains, monitors, and prepares group requirements.
  • Relays information to appropriate personnel.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Prepares performance reports related to front office.
  • Maximizes room revenue and occupancy by reviewing status daily. Analyze rate
    variance, monitor credit report.
  • Close observation of daily house count. Monitor selling status of rooms daily. Flash
    report, etc.
  • Operates all aspects of Front Office computer system, including software maintenance,
    report generation and analysis, and simple configuration changes.
  • Ensures logging and delivery of all messages, packages, and mail in a timely and
    professional manner.
  • Reviews daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Make sure every guest leaves the hotel with happy face.
  • Balance front desk accounts and conduct financial audits in accordance with specified protocols.

Job Requirements

  • Bachelor Degree holder
  • Degree or a higher diploma in Hotel management or any other educational equivalent
    qualifications.
  • Knowledge of Front Office operations
  • Adequate knowledge of personalized services principles and processes
  • Familiarity with industry’s latest trends
  • 2 Years as a Front Office Manager in a three to four-star property or 2 years’ experience
    as a FOM in a 5 star hotel environment.
  • Experience with needs assessment techniques, quality standards and satisfaction
    evaluation techniques.
  • Hands on experience with guest relationship management software.
  • Proficiency in English, multilingualism will be considered an asset.
  • Guest service orientation and drive.
  • Excellent problem resolution skills along with outstanding communication and active
    listening skills.
  • Be open to constructive criticism and comfortable to admit mistakes.

If you interest please send CV with Microsoft Word Format to E-mail or contact me with no hesitation.

Phone     : 09971321717

E mail     : hr@achievecareermyanamr.com

Apply Now
Kyaw
Last modified: November 19, 2019